Shipping & Checkout FAQ

A quick guide to shipping estimates and the information requested at checkout.

How can I check the shipping cost?

Add your items to the cart and open Estimate shipping. Choose your destination and enter your postal code to see an estimate. At checkout, check the shipping options, currency and final total after entering your delivery address, before paying.

Ordering to Brazil?

Our checkout currently asks for a CPF/CNPJ when Brazil is selected as the delivery country. Have the appropriate recipient information ready and enter it directly in the checkout field.

Ordering to Mexico?

Our checkout currently asks for an RFC when Mexico is selected as the delivery country. Have the appropriate recipient information ready and enter it directly in the checkout field.

If you are unsure which information to provide, please contact us before paying. Do not send tax identification numbers or payment-card details in your message.

Is the delivery estimate a guaranteed arrival date?

No. Delivery times are estimates and can vary with the destination, postal service, customs clearance and local delivery conditions. Please see our Shipping Policy for dispatch and shipping information. If you need your order for a particular date, contact us before ordering.